Replying to reviews

Reporting a fake review: what actually works

Google does not remove a review because it is untrue. It removes it because it breaks a specific rule. A report that does not name the rule comes back rejected — and that is the single most common reason reports fail.

How to reply to a one-star review

A reply under a negative review is not written for its author. It is written for the few hundred people who will read it while deciding whether to come — and the author has already left, and mostly is not coming back.