Who it is for
Anywhere customers write publicly and the owner has no time to read it. Problem categories follow the industry — a hotel needs different ones than a clinic.
Software and SaaS
Software reviews come from two different groups: the buyer comparing you with competitors, and the user whose feature changed yesterday. The report separates those voices instead of averaging them into one star rating.
What keeps coming back
Hotels and guesthouses
The longest reviews of any industry and the most specifics — but also the most noise, because a guest rates the weather along with the room. The report separates the two.
What keeps coming back
Restaurants and cafés
Short reviews, plenty of emotion, ratings written at the table or in the car outside. The value is in repetition: one remark about waiting time means nothing, forty of them point at the hours when the kitchen is short-staffed.
What keeps coming back
Clinics and practices
In healthcare a review is rarely about the treatment — it is about the path to it. Booking, appointment, information, paperwork. Things you can fix without changing anything in the consulting room.
What keeps coming back
Sports and leisure venues
A leisure venue gets rated in a single sentence written in the changing room. The value is in repetition — and in this industry repetition is unusually clear, because every visitor walks the same path.
What keeps coming back
Workshops and repair services
In repair services a review is written at two moments: when the invoice arrives and a week after the repair. The report shows which of them generates your complaints — because the fix differs for each.
What keeps coming back
Shops and local services
Retail and local services produce the most one-sentence reviews and the most ratings without text. The value here comes from separating what can be fixed this week from what needs a process change.
What keeps coming back
Who uses it
The account structure has several levels: one account can belong to many organisations, and an organisation can have many users with different permissions and access to selected companies.
One venue, a report each quarter
You create an account, connect the venue profile and check what changed once a quarter. The report goes to the team as a task list, not as a file to read.
Several locations under one roof
Each location has its own sources and its own analysis history. You can see which venue stands out and in what — on the same categories, so the comparison means something.
Many clients, divided access
An analyst sees only the companies they were granted. The report can carry the agency logo, and the client gets a link that needs no login.
Before you start
A meaningful analysis starts at roughly a hundred reviews with text. Below that threshold every "recurring problem" is within the range of chance, and the report would look serious without being serious. If your venue is below it, we say so before running the analysis — not after.
Join the waitlist. We'll write once, on launch day, with a link to create your account.