Templates
Review reply templates
Twelve ready replies for the situations that recur in every industry — from a one-star rating with no words to a review that is simply untrue. Copy, adapt in a minute, publish.
What is inside
- The four sentences every good reply is built from
- Twelve templates: waiting, price, cleanliness, service, bookings, complaints
- Separate wording for an untrue review and for one from a former employee
- Phrases that hurt — and what to write instead
- When to stop replying and move the conversation to email
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